Level 2 Certificate in Principles of Business Administration

Is your company based in the UK? Business administration courses, such as our Level 2 Certificate in Principles of Business Administration, provide learners with the knowledge needed to work effectively in business administration roles. This qualification aims to provide your employees with a thorough understanding of all the aspects of a business administration role. This will increase teamwork and morale as staff become more aware of how to communicate effectively and support their colleagues.


Unit 1: Principles of providing administrative services

In this unit your employees will learn about a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit will also allow your employees to understand the impact of delivering poor customer service.

Unit 2: Principles of business document production and

information management

Within this unit your employees will discover how to prepare and distribute business documents and identify how information is managed in business organisations.

Unit 3: Understand communication in a business environment

In this unit your employees will learn about the requirements of written and verbal business communication, including how to identify appropriate body language and tone of voice when communicating verbally.

Unit 4: Understand employer organisations

This unit will provide your employees with an understanding of organisational structures and the differences between private, public and voluntary sectors.

Unit 5: Understand how to develop working relationships with colleagues

In this unit your employees will learn about the principles of effective team working, what is expected of a buddy and techniques for providing feedback.

Unit 6:

This unit will provide your employees with an understanding of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation and systems for financing in administrator roles.

Unit 7:

This unit will provide your employees with an understanding of how to create text from recorded notes as well as knowledge of organisational procedures for storing confidential information.

The benefits of this course include:

  • You will see improved staff retention
  • Employees will achieve a nationally recognised level 2 qualification
  • Employees can learn from their own home, in their own time
  • Employees get access to award-winning learning and assessment materials
  • Employees will receive subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries
  • Employees have access to a support network based in the UK
  • Business administration courses can lead on to further progression opportunities (see the ‘Progression opportunities’ section)
  • Funding available – speak to one of our team for more information and to see if your staff are eligible.
  • Key Information

    Course Length 8-12 weeks
    average course length
    Awarding Body TQUK
    Course Level Level 2
    Learning Method(s)

    Online learning
    materials with
    online assessment

    Paper based
    learning materials and
    paper based assessment

    Paper based
    learning materials
    with online assessment






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